HANGZHOU, China — Four Seasons Hotel Hangzhou at West Lake has appointed Nicolas Senes as its new General Manager, bringing an experienced hospitality executive from Four Seasons Resort Bali at Jimbaran Bay, Indonesia, where he most recently served as Resort Manager. Announced by Four Seasons Hotel Hangzhou at West Lake, the leadership transition places an executive with more than two decades of international experience at one of the brand's flagship luxury hotels in China.
The appointment follows Senes' tenure in Bali, where he had served as Resort Manager since October 2021. During his time at Four Seasons Resort Bali at Jimbaran Bay, he was responsible for enhancing operational performance, strengthening the resort's team culture, and elevating the guest experience. His move to Hangzhou represents a leadership transition within the Four Seasons portfolio as the company continues deploying experienced executives across key properties in Asia.
Senes will now oversee operations at Four Seasons Hotel Hangzhou at West Lake, a luxury property situated within the UNESCO-listed West Lake destination. The hotel combines Song Dynasty-inspired architecture with contemporary luxury hospitality, featuring Jiangnan gardens, Michelin-starred Jin Sha restaurant, and wellness experiences rooted in Traditional Chinese Medicine.
For hospitality businesses, leadership appointments at flagship assets are closely tied to operational execution, talent development, and long-term property performance. Senes brings operational knowledge developed through assignments across Europe and Asia, together with experience leading resort operations and supporting regional initiatives within the Four Seasons organization.
His career with Four Seasons began in 2004 at Four Seasons Resort Provence at Terre Blanche in France. Starting in several Food & Beverage positions, Senes established the operational foundation that would support his progression into senior leadership roles across multiple international markets.
Throughout the following years, he built experience across France, Singapore, China, and Indonesia while taking on increasingly senior operational responsibilities. His international assignments enabled him to manage teams in diverse hospitality environments while developing expertise in luxury hotel operations and organizational leadership.
Before becoming Resort Manager in Bali, Senes held several Food & Beverage leadership positions within Four Seasons. These included Director of Food & Beverage appointments in both Bali and Shanghai, as well as Assistant Director of Food & Beverage in Guangzhou. Across these roles, he was responsible for operational leadership while supporting service delivery and team development.
His responsibilities extended beyond individual hotel operations through several regional assignments across Asia Pacific. Senes currently serves as APAC Regional Spa Lead, contributing to operational initiatives beyond a single property. He has also participated in multiple Food & Beverage Division Reviews across Asia, supporting operational assessments within the region.
In addition, Senes has been assigned to several task force projects supporting operational requirements across the Four Seasons portfolio. Among these assignments, he served as Hotel Manager Task Force at Four Seasons Hotel Osaka, providing leadership support during key operational initiatives.
His leadership contributions were recognized at the Stelliers Asia 2025 awards, where he received the Hotel Manager of the Year award. The recognition reflected his operational leadership and contributions within the luxury hospitality industry.
As General Manager of Four Seasons Hotel Hangzhou at West Lake, Senes assumes responsibility for one of China's established luxury hospitality destinations. Located beside the renowned West Lake, the property offers accommodations inspired by traditional Chinese heritage while integrating contemporary luxury services and experiences.
The hotel's positioning is supported by its distinctive setting within serene Jiangnan gardens and its combination of heritage-inspired design, Michelin-starred dining, and wellness offerings based on Traditional Chinese Medicine. Under the new leadership structure, Senes will oversee hotel operations while working alongside the property's management and operational teams.
Commenting on his appointment, Senes said he was honoured to join the team at Four Seasons Hotel Hangzhou at West Lake and highlighted the property's connection to the cultural heritage and natural beauty of West Lake.
He said he looks forward to working with the hotel's team to create meaningful experiences that reflect genuine care, celebrate local culture, and leave lasting memories for guests.
According to Four Seasons Hotel Hangzhou at West Lake, Senes is recognized for a collaborative leadership style and a long-standing commitment to mentoring hospitality professionals. Throughout his career, he has focused on developing high-performing teams while maintaining an emphasis on service excellence across hotel operations.
The company also highlighted his people-first leadership approach, describing his commitment to creating an environment where employees are encouraged to develop professionally while contributing to operational excellence.
His transition from Bali to Hangzhou also reflects the mobility of executive leadership within the Four Seasons organization. Having held leadership roles across France, Singapore, China, and Indonesia, Senes brings cross-market operational experience to the Hangzhou property while continuing a career developed entirely within the Four Seasons portfolio.
The appointment places an executive with resort, regional, and operational leadership experience at Four Seasons Hotel Hangzhou at West Lake following his leadership role at Four Seasons Resort Bali at Jimbaran Bay. His responsibilities now include leading hotel operations, supporting team development, and continuing the property's delivery of luxury hospitality within one of China's most recognized destinations.
The appointment follows Senes' tenure in Bali, where he had served as Resort Manager since October 2021. During his time at Four Seasons Resort Bali at Jimbaran Bay, he was responsible for enhancing operational performance, strengthening the resort's team culture, and elevating the guest experience. His move to Hangzhou represents a leadership transition within the Four Seasons portfolio as the company continues deploying experienced executives across key properties in Asia.
Senes will now oversee operations at Four Seasons Hotel Hangzhou at West Lake, a luxury property situated within the UNESCO-listed West Lake destination. The hotel combines Song Dynasty-inspired architecture with contemporary luxury hospitality, featuring Jiangnan gardens, Michelin-starred Jin Sha restaurant, and wellness experiences rooted in Traditional Chinese Medicine.
For hospitality businesses, leadership appointments at flagship assets are closely tied to operational execution, talent development, and long-term property performance. Senes brings operational knowledge developed through assignments across Europe and Asia, together with experience leading resort operations and supporting regional initiatives within the Four Seasons organization.
His career with Four Seasons began in 2004 at Four Seasons Resort Provence at Terre Blanche in France. Starting in several Food & Beverage positions, Senes established the operational foundation that would support his progression into senior leadership roles across multiple international markets.
Throughout the following years, he built experience across France, Singapore, China, and Indonesia while taking on increasingly senior operational responsibilities. His international assignments enabled him to manage teams in diverse hospitality environments while developing expertise in luxury hotel operations and organizational leadership.
Before becoming Resort Manager in Bali, Senes held several Food & Beverage leadership positions within Four Seasons. These included Director of Food & Beverage appointments in both Bali and Shanghai, as well as Assistant Director of Food & Beverage in Guangzhou. Across these roles, he was responsible for operational leadership while supporting service delivery and team development.
His responsibilities extended beyond individual hotel operations through several regional assignments across Asia Pacific. Senes currently serves as APAC Regional Spa Lead, contributing to operational initiatives beyond a single property. He has also participated in multiple Food & Beverage Division Reviews across Asia, supporting operational assessments within the region.
In addition, Senes has been assigned to several task force projects supporting operational requirements across the Four Seasons portfolio. Among these assignments, he served as Hotel Manager Task Force at Four Seasons Hotel Osaka, providing leadership support during key operational initiatives.
His leadership contributions were recognized at the Stelliers Asia 2025 awards, where he received the Hotel Manager of the Year award. The recognition reflected his operational leadership and contributions within the luxury hospitality industry.
As General Manager of Four Seasons Hotel Hangzhou at West Lake, Senes assumes responsibility for one of China's established luxury hospitality destinations. Located beside the renowned West Lake, the property offers accommodations inspired by traditional Chinese heritage while integrating contemporary luxury services and experiences.
The hotel's positioning is supported by its distinctive setting within serene Jiangnan gardens and its combination of heritage-inspired design, Michelin-starred dining, and wellness offerings based on Traditional Chinese Medicine. Under the new leadership structure, Senes will oversee hotel operations while working alongside the property's management and operational teams.
Commenting on his appointment, Senes said he was honoured to join the team at Four Seasons Hotel Hangzhou at West Lake and highlighted the property's connection to the cultural heritage and natural beauty of West Lake.
He said he looks forward to working with the hotel's team to create meaningful experiences that reflect genuine care, celebrate local culture, and leave lasting memories for guests.
According to Four Seasons Hotel Hangzhou at West Lake, Senes is recognized for a collaborative leadership style and a long-standing commitment to mentoring hospitality professionals. Throughout his career, he has focused on developing high-performing teams while maintaining an emphasis on service excellence across hotel operations.
The company also highlighted his people-first leadership approach, describing his commitment to creating an environment where employees are encouraged to develop professionally while contributing to operational excellence.
His transition from Bali to Hangzhou also reflects the mobility of executive leadership within the Four Seasons organization. Having held leadership roles across France, Singapore, China, and Indonesia, Senes brings cross-market operational experience to the Hangzhou property while continuing a career developed entirely within the Four Seasons portfolio.
The appointment places an executive with resort, regional, and operational leadership experience at Four Seasons Hotel Hangzhou at West Lake following his leadership role at Four Seasons Resort Bali at Jimbaran Bay. His responsibilities now include leading hotel operations, supporting team development, and continuing the property's delivery of luxury hospitality within one of China's most recognized destinations.
