"An exceptional lifestyle property must transcend its primary function as a lodging facility for transient travelers; it must integrate organically into the fabric of the surrounding neighborhood. When local residents choose to inhabit these spaces alongside international guests, the property establishes itself as an independent destination, cultivating an authentic energy that cannot be artificially manufactured."
"I always take Aman's example. I was checking out one of the Aman properties for my vacation, and one of their programs was to go harvest your own tea leaves at 4:30 a.m. I was thinking to myself, 'I'm not going to wake up at 4:30 a.m. to pick my own tea leaves; I'm paying $3,500 per night.' But it seemed to me like now, this experience of being connected to nature, this experience of actually being able to get up at 4:30 with my own will and not my alarm clock, brings me pleasure that I wouldn't be able to get in day-to-day life. I think this is the life of many people in the modern era. So right now, without the right experience that is very tailored to that locality, the hotel brands wouldn't survive."
"Whether they're dropping in for coffee, meeting friends after work, enjoying sunset drinks at Sato San Rooftop Bar, or simply soaking up the atmosphere, those shared moments create a stronger, more resilient business and a more vibrant guest experience. I see the word 'Vibe' used everywhere on our guests' social media, showing it’s the feeling that hits hardest and that is impossible to artificially create, it has to be genuinely created by all of our Crew!"